Customer Claim Portal

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Email Address

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Order Number

Enter your order number e.g. 1234567 or #A1234567

Postal Code / ZIP Code

Enter the postal or ZIP code associated with your delivery address

Verification Code

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Select Affected Order

Ineligible / Expired Orders

Select Claim Category

🛡️

Warranty Claim Item is broken, tarnished, or has a defective clasp/chain

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Missing Item Claim An ordered item was missing inside your delivered package

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Wrong Item Received Received an incorrect item, wrong color, or wrong size

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Shipping & Delivery Issue Package missing, lost in transit, un-scanned by carrier, or returned to sender

Please select your specific shipping issue:

Delivered Not Received (Package missing/stolen after carrier marked delivered)

Unscanned / Label Created (Shipping label created, but carrier never performed an initial scan)

Lost in Transit — Tracking Stopped Updating (Carrier scanned package initially, but tracking stopped updating)

Officially Marked Lost or Returned to Sender (RTS) (Tracking explicitly states officially lost or RTS — Carrier screenshot proof required)

Delivered to Wrong Place (Carrier photo proof showing wrong location required)

Additional Details (Optional)

Select Affected Item(s)

Upload Photo Proof

Please attach clear photo proof showing the reported issue.

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Notice

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We have received your claim and will review your submission. Our customer care team will reach out to you by email shortly.